Orbisius Support Tickets
by Svetoslav Marinov · Chat & Support
Also makes 34 other plugins · 11.4K+ installs across the portfolio →
Minimalistic support ticket system that enables you to start providing awesome support in 2 minutes.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 46/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈17 estimated
Momentum
-50%
downloads vs prior 30d
Biggest opportunity: “help”, “support” and “ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
46 health vs 64 average across 1,176 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 10 of 1.7K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 7+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 5.0.31, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2830 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.0.31; the current branch is 6.8
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 2830 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| orbisius your tag | #7 | #4 | 0 |
| help your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| ticket your tag | Not in the top 24 | ||
| tickets your tag | Not in the top 24 | ||
1 search this plugin appeared in over the last 90 days. 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “help”, “support” and “ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 66 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
7.8y ago
latest release · v1.0.3 · 1 Feb 2019
4
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 4 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ Liang5.2y ago
Nice. This is only what I need, a light plugin. It does the job well. The only thing is this plugin is outdated and have to do the maintenance and change the code by yourself. This topic was modified 4 years, 7 months ago by Liang.
Read on wp.org ↗ - ★★★★★ Иво Минчев7.8y ago
Great plugin with greater future ideas. Can’t wait for the next versions.
Read on wp.org ↗ - ★★★★★ Svetoslav Marinov7.8y ago
I maybe a bit biased (disclaimer: I am the plugin author) but I like this plugin and its simplicity 🙂
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.4
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Minimalistic support ticket system that enables you to start providing awesome support in 2 minutes."
- ✓ Has a FAQ 3 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 3 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("if you have", "if you want").
- ! Names what it works with Names no plugin, service or platform it works with.
- ✓ Headings and lists 3 headings and 1 list.
- ✓ Enough to quote 2,528 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
WP Advanced Ticket System, Elite Support Helpdesk 100+ installs · 4.0★ · 2 shared tags B -
WP Gravity Forms FreshDesk Plugin 100+ installs · 4.5★ · 2 shared tags A -
ilGhera Support System for WooCommerce 40+ installs · 4.1★ · 2 shared tags A -
Chatwoot Client Portal by ICT Shift 30+ installs · 3.6★ · 2 shared tags -
Support Ticket System 10+ installs · 4.0★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for Orbisius Support Tickets into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/orbisius-support-tickets" width="480" height="300" style="border:0" loading="lazy" title="Orbisius Support Tickets — Plugin Pulse"></iframe> Orbisius Support Tickets: 10+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/orbisius-support-tickets
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