ilGhera Support System for WooCommerce
by ilGhera · Chat & Support
Also makes 15 other plugins · 1.5K+ installs across the portfolio →
Give support to your WooComerce customers with this fast and easy to use ticket system.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 86/100
Few reviews
Active installs
40+
≈49 estimated
Momentum
+25%
downloads vs prior 30d
Biggest opportunity: Swap “orders” and “support” for “woocomerce” and “support system”. “orders” isn't earning its slot: you're not in the first 24 results for its own search. “woocomerce” sits at #9 untagged, close enough for a declared tag to move it up. “support” isn't earning its slot: you're not in the first 24 results for its own search. “support system” sits at #16 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
86 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.3%
of downloads still active
At least 40 of 11.9K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 12 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 16 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
45
Momentum
Holding steady
+0.7
Velocity
places per keyword, 8d
33%
Breadth
of keywords climbing, 8d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| woocomerce | #9 | #11 | 0 |
| support system | #16 | #21 | up 2 |
| orders your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| thread your tag | Not in the top 24 | ||
| ticket your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
3 searches this plugin appeared in over the last 90 days, 2 listed. 1 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “orders” and “support” for “woocomerce” and “support system”. “orders” isn't earning its slot: you're not in the first 24 results for its own search. “woocomerce” sits at #9 untagged, close enough for a declared tag to move it up. “support” isn't earning its slot: you're not in the first 24 results for its own search. “support system” sits at #16 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 530 · peaks are release surges
Directory rank
Ranked about #21,400 to #22,800, alongside the other plugins at 40+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
12
releases in the last 12 months
16d ago
latest release · v1.3.7 · 15 Oct 2026
35
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “40+”. Our estimate pins where the real number sits.
Crossed into this band 19 days ago and a band this size takes about a year or more to cross, so the real count is still just under 50.
Install history since 11 Jan 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ auxies3.8y ago
It’s a simple and elegant plugin. It solves most of the situations in which you have to use a ticket service. It also has one of the most astonishing support services I’ve meet in all my years as a programmer. 5 stars.
Read on wp.org ↗ - ★★★★★ Farshad Gohari6.7y ago
Awesome Plugin
Read on wp.org ↗ - ★★★★★ maynor967.6y ago
Good!
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 4 disclosed vulnerabilities are patched in the current version (1.3.7). Sites still on an older version should update.
- Patched Medium · 5.3 ilGhera Support System for WooCommerce <= 1.3.0 - Missing Authorization to Unauthenticated Sensitive Information Exposure ↗2026-05-12 CVE-2025-14033 Authorization Bypass Through User-Controlled Key Affects <= 1.3.0 Patched in 1.3.1
- Patched High · 7.2 Woocommerce Support System <= 1.2.1 - Authenticated (Administrator+) SQL Injection via 'orderby' ↗2023-09-04 CVE-2023-41685 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.2.1 Patched in 1.2.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 1 language, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
2 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ No FAQ section.
- ! FAQ asks real questions No FAQ to judge.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce.
- ! Headings and lists 0 headings and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ! Enough to quote 923 characters of description; under 1,000 there is little to quote.
- ✓ Tags match the text 4 of 5 tags appear in the text; "orders" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-12 50+ → 40+ down after 32 days in tier
- 2026-09-10 60+ → 50+ down after 72 days in tier
- 2026-06-30 50+ → 60+ up after 5 days in tier
- 2026-06-25 70+ → 50+ down after 8 days in tier
- 2026-06-17 60+ → 70+ up after 25 days in tier
- 2026-05-23 50+ → 60+ up after 2 days in tier
- 2026-05-21 60+ → 50+ down after 1 days in tier
- 2026-05-20 70+ → 60+ down after 43 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Google for WooCommerce 800K+ installs · 2.8★ · 1 shared tag C -
WooCommerce PayPal Payments 800K+ installs · 2.9★ · 1 shared tag B -
WooCommerce Stripe Payment Gateway 700K+ installs · 3.1★ · 1 shared tag B -
WooCommerce Tax (formerly WooCommerce Shipping & Tax) 500K+ installs · 2.2★ · 1 shared tag B -
WooCommerce Legacy REST API 400K+ installs · 2.2★ · 1 shared tag C -
PDF Invoices & Packing Slips for WooCommerce 300K+ installs · 4.9★ · 1 shared tag A
Embed this report card
Drop a live Pulse card for ilGhera Support System for WooCommerce into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/wc-support-system" width="480" height="300" style="border:0" loading="lazy" title="ilGhera Support System for WooCommerce — Plugin Pulse"></iframe> ilGhera Support System for WooCommerce: 40+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/wc-support-system
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