Support Ticket System
by en0x · Chat & Support
Simple, fast and responsive ticket system for the Front-End to receive and store Problems of Customers or Visitors, with a great search function.
45 health vs 64 average across 305 Chat & Support plugins
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 9+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 4.7.33, well behind 6.8.
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Biggest win: Update recency
To rank higher: Last updated 3458 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Daily downloads
Since 2022-10-05 · 1,381 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
29
now · peak 66
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Downloads per 1k installs · 30d
Engagement proxy · release spikes are signal, a long slide is an aging base
Estimated active installs
wp.org reports only “10+”. The real number sits in this band.
Refined from the date this plugin crossed into its current band.
Install history · since 2022-10-04 · 1,379 observations
Details
Growth timeline
Install-band crossings we have observed, and how long each band took to outgrow
- 2025-05-08 20+ → 10+ down after 38 days in band
- 2025-03-31 10+ → 20+ up after 4 days in band
- 2025-03-27 20+ → 10+ down after 254 days in band
- 2024-07-16 30+ → 20+ down after 97 days in band
- 2024-04-10 20+ → 30+ up after 1 days in band
- 2024-04-09 30+ → 20+ down after 16 days in band
- 2024-03-24 20+ → 30+ up after 456 days in band
- 2022-12-24 30+ → 20+ down after 21 days in band
Competes with
The plugins that solve the same job, ranked by shared tags then reach — closest match first
-
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A -
WP Advanced Ticket System, Elite Support Helpdesk 200+ installs · 4.0★ · 2 shared tags B -
Diagnostic Glance 40+ installs · 3.8★ · 2 shared tags B -
TicketPress 10+ installs · 4.1★ · 2 shared tags D -
HB FreshDesk 10+ installs · 3.6★ · 2 shared tags B -
bbPress 100K+ installs · 3.9★ · 1 shared tag C
Embed this report card
Drop a live Pulse card for Support Ticket System into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/simple-support-ticket-system" width="480" height="300" style="border:0" loading="lazy" title="Support Ticket System — Plugin Pulse"></iframe> Support Ticket System: 10+ active installs, 4.5★ (4 reviews). Plugin Pulse (WP Mayor), as of 2026-07-17. https://plugins.wpmayor.com/plugin/simple-support-ticket-system