Helpdesk Support Ticket System for WooCommerce
by WPFactory · Chat & Support
Also makes 43 other plugins · 123.3K+ installs across the portfolio →
WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 77/100
Few reviews · Open vulnerability
Active installs
200+
≈270 estimated
Momentum
+40%
downloads vs prior 30d
Biggest opportunity: Swap “support” for “eshop”. “support” isn't earning its slot: you're not in the first 24 results for its own search. “eshop” sits at #4 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
77 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →2.7%
of downloads still active
At least 200 of 7.4K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 37 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 1 review, smoothed to 4.12★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
39
Momentum
Losing ground
-0.2
Velocity
places per keyword, 21d
18%
Breadth
of keywords climbing, 21d
+0.4
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| ticket system for woocommerce | #4 | #24 | 0 |
| ticket system your tag | #5 | #23 | 0 |
| eshop | #4 | #11 | down 1 |
| support ticket system | #6 | #23 | 0 |
| helpdesk plugin your tag | #8 | #21 | 0 |
| support ticket your tag | #10 | #24 | down 1 |
| helpdesk your tag | #10 | #22 | down 2 |
| ticket | #20 | #24 | 0 |
| ticketing system | #12 | #23 | down 1 |
| support system | #14 | #23 | 0 |
| ticket managing system | #8 | #24 | 0 |
| customer support ticket system | #8 | #23 | 0 |
| support tickets | #16 | #24 | up 2 |
| wordpress support ticket | #17 | #24 | down 3 |
| support your tag | Not in the top 24 | ||
24 searches this plugin appeared in over the last 90 days, 14 listed. 10 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “support” for “eshop”. “support” isn't earning its slot: you're not in the first 24 results for its own search. “eshop” sits at #4 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 1 Nov 2024 · 730 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 403 · peaks are release surges
Directory rank
Ranked about #11,300 to #12,900, alongside the other plugins at 200+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Estimated active installs
The public count shows “200+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 12 Oct 2026
Security history
via Wordfence Intelligence1 open vulnerability affects the current version (2.2.0). 3 of 4 disclosed are patched.
- Patched Medium · 4.3 Helpdesk Support Ticket System for WooCommerce <= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via 'id' Parameter ↗2026-10-02 CVE-2026-11399 Authorization Bypass Through User-Controlled Key Affects <= 2.1.6 Patched in 2.2.0
- Patched Medium · 5.3 Helpdesk Support Ticket System for WooCommerce <= 2.1.2 - Missing Authorization ↗
- Patched Medium · 5.4 Helpdesk Support Ticket System for WooCommerce <= 2.1.1 - Missing Authorization ↗
- Open Critical · 9.8 Helpdesk Support Ticket System for WooCommerce <= 2.1.0 - Unauthenticated Arbitrary File Upload ↗2025-07-11 CVE-2025-60235 Unrestricted Upload of File with Dangerous Type Affects <= 2.1.0 No patch available
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooComme..."
- ✓ Has a FAQ 8 questions in the FAQ.
- ✓ FAQ asks real questions 8 of 8 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce.
- ✓ Headings and lists 6 headings and 3 lists.
- ✓ Enough to quote 5,070 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "helpdesk plugin" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 4 shared tags B -
Nirweb support 700+ installs · 4.0★ · 4 shared tags D -
Chimney Rock Support Tickets — installs · 3.6★ · 4 shared tags -
Help Desk WP — installs · 3.6★ · 4 shared tags -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
ELEX WordPress HelpDesk & Customer Ticketing System 200+ installs · 3.9★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Helpdesk Support Ticket System for WooCommerce into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/support-ticket-system-for-woocommerce" width="480" height="300" style="border:0" loading="lazy" title="Helpdesk Support Ticket System for WooCommerce — Plugin Pulse"></iframe> Helpdesk Support Ticket System for WooCommerce: 200+ active installs, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/support-ticket-system-for-woocommerce
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