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wp.org search vs our merit ranking: “zendesk”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “zendesk”, we agree with wp.org on the top plugin, and our order differs from theirs on 13 of the top 20. 3 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Order Sync with Zendesk for WooCommerce shows at wp.org #4 but places #22 on merit, a gap of 18 places. Its 30+ installs carry it up the search order; its 5.0★ average from 2 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

WS Form LITE – Drag & Drop Contact Form Builder places #8 on merit, 5.0★ from 322 reviews, but shows at wp.org #19. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 WP Zendesk for Contact Form 7, WPForms, Elementor, Formidable and Ninja Forms 400+ · 5.0★ (13) wp.org #1 2 Mailchimp for WooCommerce 200K+ · 4.0★ (726) wp.org #3 1 too low 3 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1244) wp.org #9 ↑3 6 too low 4 WP Gravity Forms Zendesk 100+ · 5.0★ (7) wp.org #2 2 too high 5 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #6 1 too low 6 Tracking Code Manager 90K+ · 4.1★ (58) wp.org #7 1 too low 7 Advanced Form Integration — Connect Forms to 300+ Apps 9K+ · 4.8★ (91) wp.org #11 ↓1 4 too low 8 WS Form LITE – Drag & Drop Contact Form Builder 10K+ · 5.0★ (322) wp.org #19 11 too low 9 Landingi Landing Pages 2K+ · 5.0★ (20) wp.org #8 1 too high 10 SAML IDP (Identity Provider) – Login with Website Users 600+ · 4.8★ (62) wp.org #13 ↑1 3 too low 11 HubSpot All-In-One Marketing – Forms, Popups, Live Chat 200K+ · 4.3★ (207) wp.org #22 ↓9 11 too low 12 Order Tracking – WordPress Status Tracking Plugin 3K+ · 4.6★ (73) wp.org #20 8 too low 13 LiveChat – Live Chat Plugin for WP Websites 10K+ · 4.6★ (98) wp.org #24 11 too low 14 Reviews Widgets for Google & 45+ platforms by Repuso 1K+ · 4.8★ (25) wp.org #17 ↓2 3 too low 15 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #18 3 too low 16 Zoho Flow – No-Code Workflow Automation 5K+ · 5.0★ (13) wp.org #14 ↑8 2 too high 17 Widget for Zendesk Chat via API 100+ · 5.0★ (6) wp.org #10 ↓1 7 too high 18 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ · 5.0★ (23) wp.org #15 ↑2 3 too high 19 CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout 40+ · 4.4★ (7) wp.org #12 ↓1 7 too high 20 IdeaPush 700+ · 4.5★ (31) wp.org #21 ↑2 1 too low 21 WP-CRM System – Manage Clients and Projects 700+ · 3.9★ (15) wp.org #16 5 too high 22 Order Sync with Zendesk for WooCommerce 30+ · 5.0★ (2) wp.org #4 18 too high 23 Viable Support for Zendesk 10+ · 5.0★ (1) wp.org #5 18 too high 24 WPChat – Live Chat & Messaging Widget for Customer Support 6K+ · 4.5★ (2) wp.org #23 ↓2 1 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.