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wp.org search vs our merit ranking: “privacy chat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “privacy chat”, we agree with wp.org on the top plugin, and our order differs from theirs on 7 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Animated Floating Chat Button shows at wp.org #12 but places #19 on merit, a gap of 7 places. Its 4K+ installs carry it up the search order; its 5.0★ average from 6 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #1 2 Click to Chat – HoliThemes 600K+ · 4.8★ (131) wp.org #2 3 Social Chat – Click To Chat App Button 200K+ · 4.9★ (696) wp.org #4 ↓1 1 too low 4 WP Statistics – Simple, privacy-friendly Google Analytics alternative 500K+ · 4.1★ (758) wp.org #3 ↑1 1 too high 5 Better Messages – Chat Rooms, Group Chat, Private Messages & AI Chat Bots 10K+ · 4.8★ (142) wp.org #5 6 3CX Free Live Chat, Calls & Messaging 100K+ · 4.6★ (820) wp.org #7 1 too low 7 TermsFeed AutoTerms: Privacy Policy Generator, Cookie Consent, GDPR, CCPA, Terms & Conditions, Disclaimers, Cookies Policy, EULA 70K+ · 4.7★ (246) wp.org #9 2 too low 8 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #6 2 too high 9 Joinchat – Enhanced “click to chat” 700K+ · 4.7★ (189) wp.org #8 1 too high 10 Simple Ajax Chat – Add a Fast, Secure Chat Box 2K+ · 4.9★ (215) wp.org #10 11 Translate WordPress with GTranslate 900K+ · 4.9★ (4962) wp.org #14 ↓1 3 too low 12 WP Chat App 100K+ · 4.9★ (222) wp.org #11 1 too high 13 OneClick Chat to Order 30K+ · 4.8★ (84) wp.org #13 ↑4 14 Essential Addons for Elementor – Popular Elementor Templates & Widgets 1M+ · 4.9★ (4132) wp.org #23 ↓2 9 too low 15 WPZOOM Connect: Social Icons Widget & Block, Share Buttons & Click to Chat 90K+ · 4.9★ (144) wp.org #20 5 too low 16 Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist 9K+ · 4.9★ (111) wp.org #24 8 too low 17 MxChat – AI Chatbot & Content Generation for WordPress 2K+ · 5.0★ (31) wp.org #22 ↑1 5 too low 18 MyLiveChat – Free Live Chat & AI Chatbot 800+ · 4.4★ (27) wp.org #16 2 too high 19 Animated Floating Chat Button 4K+ · 5.0★ (6) wp.org #12 7 too high 20 Form to Chat App ⚡️ 2K+ · 4.7★ (10) wp.org #21 ↑1 1 too low 21 Contact Form to Chat Apps | Click to Chat to Order – FormyChat 3K+ · 5.0★ (6) wp.org #17 ↓2 4 too high 22 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #15 ↓1 7 too high 23 Chaport — Live Chat & Chatbots 2K+ · 4.0★ (4) wp.org #18 5 too high 24 Tap Chat – Floating Contact Button 200+ · 5.0★ (1) wp.org #19 5 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.