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wp.org search vs our merit ranking: “user reviews”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “user reviews”, we agree with wp.org on the top plugin, and our order differs from theirs on 6 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

HivePress Reviews shows at wp.org #16 but places #24 on merit, a gap of 8 places. Its 7K+ installs carry it up the search order; its 3.0★ average from 4 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Reviews Widgets for Google, TripAdvisor, Yelp & Recommendations places #10 on merit, 4.9★ from 326 reviews, but shows at wp.org #14. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Customer Reviews for WooCommerce 80K+ · 4.8★ (1539) wp.org #1 ↑1 2 Site Reviews 60K+ · 4.9★ (376) wp.org #2 ↑1 3 Reviews and Rating – Google Reviews 20K+ · 4.9★ (184) wp.org #4 1 too low 4 WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets 30K+ · 4.8★ (71) wp.org #3 ↑3 1 too high 5 Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin 200K+ · 4.4★ (1445) wp.org #5 6 Members – Membership & User Role Editor Plugin 300K+ · 4.9★ (1281) wp.org #7 1 too low 7 WP User Manager – Registration Form, Login Form, User Profile Builder & Member Directory 10K+ · 4.7★ (350) wp.org #8 ↑1 1 too low 8 W WP Customer Reviews 20K+ · 4.3★ (528) wp.org #11 ↑1 3 too low 9 WP Review Slider 6K+ · 4.8★ (181) wp.org #10 ↑1 1 too low 10 Reviews Widgets for Google, TripAdvisor, Yelp & Recommendations 10K+ · 4.9★ (326) wp.org #14 ↑1 4 too low 11 New User Approve 20K+ · 4.3★ (131) wp.org #9 ↑1 2 too high 12 Reviews Feed – Add Testimonials and Customer Reviews From Google Reviews, Yelp, TripAdvisor, and More 100K+ · 4.3★ (36) wp.org #6 ↑2 6 too high 13 Open User Map – Interactive Leaflet Maps 10K+ · 5.0★ (70) wp.org #12 ↑4 1 too high 14 Elementor Website Builder – more than just a page builder 10M+ · 4.5★ (7322) wp.org #19 5 too low 15 Revopic – Photo Reviews for WooCommerce 10K+ · 4.7★ (77) wp.org #13 2 too high 16 ProfilePress – Paid Membership, Online Courses (LMS), Ecommerce, User Registration & Login Form, User Profile & Restrict Content 100K+ · 3.1★ (938) wp.org #17 1 too low 17 ProfileGrid – User Profiles, Groups and Communities 5K+ · 4.6★ (236) wp.org #24 7 too low 18 Faview – Virtual Reviews for WooCommerce 6K+ · 4.6★ (54) wp.org #18 ↑3 19 Widgets for Reviews & Recommendations 8K+ · 4.6★ (98) wp.org #22 ↑2 3 too low 20 User Admin Simplifier 10K+ · 5.0★ (31) wp.org #20 ↑3 21 Embedder for Google Reviews 6K+ · 5.0★ (7) wp.org #15 ↑3 6 too high 22 Widgets for Google Reviews and Ratings 3K+ · 4.2★ (10) wp.org #23 1 too low 23 WP Ultimate Review 60K+ · 3.4★ (17) wp.org #21 ↓7 2 too high 24 HivePress Reviews 7K+ · 3.0★ (4) wp.org #16 ↑4 8 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.