Smart Support – Self-Hosted customer support helpdesk & Ticket system
by Smart Support · Chat & Support
Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features.
84 health vs 62 average across 529 Chat & Support plugins
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Biggest win: Rating quality
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Daily downloads
Since 2025-08-24 · 327 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
55
now · peak 187
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Estimated active installs
wp.org reports only “—”. The real number sits in this band.
Modeled within the band wp.org reports; tightens as we track daily.
Install history · since 2025-08-25 · 323 observations
Details
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach — closest match first
-
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
WP Advanced Ticket System, Elite Support Helpdesk 200+ installs · 4.0★ · 3 shared tags B -
Support Helpdesk Ticket System Lite 10+ installs · 3.6★ · 3 shared tags B -
Tickzo – Support Ticket System — installs · 3.6★ · 3 shared tags B -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A
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<iframe src="https://plugins.wpmayor.com/embed/smart-support" width="480" height="300" style="border:0" loading="lazy" title="Smart Support – Self-Hosted customer support helpdesk & Ticket system — Plugin Pulse"></iframe> Smart Support – Self-Hosted customer support helpdesk & Ticket system: — active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-07-17. https://plugins.wpmayor.com/plugin/smart-support