Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
by Smart Support · Chat & Support
WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.
85 health vs 63 average across 671 Chat & Support plugins
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Biggest win: Rating quality
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Daily downloads
Since 2025-08-24 · 373 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
159
now · peak 187
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
12
releases in the last 12 months
3mo ago
latest release · v2.0.1
13
tagged releases on record
Recent releases
Estimated active installs
The public count shows “—”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history · since 2025-08-25 · 331 observations
Details
Recent reviews
All reviews on wp.org ↗- ★★★★★ mechaeng3mo ago
Interesting that it has a few advanced features you usually only get on premium models. A good help desk customer support plugin.
Read on wp.org ↗ - ★★★★★ Alex Zoidic10mo ago
I used another helpdesk plugin for a long time, but it kept getting buggy and their support got super slow, even though I was a premium user. Switched to Smart Support a few months ago and honestly, it’s been way better, more features, smoother to use, and support actually replies fast. Totally recommend it!
Read on wp.org ↗
Languages
via translate.wordpress.orgTranslated into 3 languages, 0 at 90% or more
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 4 shared tags A -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 2K+ installs · 4.2★ · 3 shared tags A -
Nirweb support 800+ installs · 4.0★ · 3 shared tags D -
ELEX WordPress HelpDesk & Customer Ticketing System 300+ installs · 3.9★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/smart-support" width="480" height="300" style="border:0" loading="lazy" title="Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support — Plugin Pulse"></iframe> Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support: — active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-09-01. https://plugins.wpmayor.com/plugin/smart-support