Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
by Smart Support · Chat & Support
WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 85/100
Few reviews
Active installs
10+
≈17 estimated
Momentum
+25%
downloads vs prior 30d
Biggest opportunity: “customer service”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
85 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.7%
of downloads still active
At least 10 of 1.5K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 11 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 65 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
1 of 1 support threads resolved in the last 2 months
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
32
Momentum
Losing ground
-0.3
Velocity
places per keyword, 7d
0%
Breadth
of keywords climbing, 7d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| self help support | #24 | #22 | down 1 |
| customer service your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| support ticket your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
7 searches this plugin appeared in over the last 90 days, 1 listed. 6 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer service”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 26 Aug 2025 · 431 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 187 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
11
releases in the last 12 months
2mo ago
latest release · v2.0.3 · 27 Aug 2026
15
tagged releases on record
Recent releases
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 25 Aug 2025
Recent reviews
All reviews on wp.org ↗- ★★★★★ mechaeng5mo ago
Interesting that it has a few advanced features you usually only get on premium models. A good help desk customer support plugin.
Read on wp.org ↗ - ★★★★★ Alex Zoidic12mo ago
I used another helpdesk plugin for a long time, but it kept getting buggy and their support got super slow, even though I was a premium user. Switched to Smart Support a few months ago and honestly, it’s been way better, more features, smoother to use, and support actually replies fast. Totally recommend it!
Read on wp.org ↗
Languages
via translate.wordpress.orgTranslated into 3 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 18 questions in the FAQ.
- ✓ FAQ asks real questions 18 of 18 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("for businesses", "suitable for", "designed for").
- ✓ Names what it works with Mentions WooCommerce, Gravity Forms, OpenAI, REST API and 1 more.
- ✓ Headings and lists 18 headings and 11 lists.
- ✓ Enough to quote 13,469 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 4 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ installs · 4.2★ · 3 shared tags B -
Nirweb support 700+ installs · 4.0★ · 3 shared tags D
Embed this report card
Drop a live Pulse card for Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/smart-support" width="480" height="300" style="border:0" loading="lazy" title="Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support — Plugin Pulse"></iframe> Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support: 10+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/smart-support
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