NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more
by NiroSuite · AI
Also makes 3 other plugins · 40+ installs across the portfolio →
AI help desk: knowledge base, support ticket system, and an AI chatbot and auto-responder that answer from your own docs. Unlimited agents.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 84/100
Few reviews
Active installs
10+
≈17 estimated
Momentum
n/a
needs 60 days of downloads, 59 so far
Biggest opportunity: Swap “ai chatbot” for “auto responder”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “auto responder” sits at #23 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
84 health vs 77 average across 3,419 AI plugins
Install conversion
How it's measured →0.9%
of downloads still active
At least 10 of 1.1K lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,015 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 1 day ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 2 reviews, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
63
Momentum
Gaining ground
+1.6
Velocity
places per keyword, 28d
60%
Breadth
of keywords climbing, 28d
+3.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| responder | #24 | #24 | down 1 |
| auto responder | #23 | #20 | up 1 |
| ai chatbot your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| knowledge base your tag | Not in the top 24 | ||
| support ticket your tag | Not in the top 24 | ||
8 searches this plugin appeared in over the last 90 days, 2 listed. 6 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai chatbot” for “auto responder”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “auto responder” sits at #23 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Sep 2026 · 59 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 727 · peaks are release surges
Directory rank
Ranked about #30,400 to #44,800, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 15 Sep 2026
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "AI help desk: knowledge base, support ticket system, and an AI chatbot and auto-responder that answer from..."
- ✓ Has a FAQ 38 questions in the FAQ.
- ✓ FAQ asks real questions 38 of 38 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("built for", "for developers").
- ✓ Names what it works with Mentions Slack, OpenAI, REST API, Zoom.
- ✓ Headings and lists 20 headings and 16 lists.
- ✓ Enough to quote 15,625 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "customer support", "helpdesk" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ installs · 4.2★ · 5 shared tags B -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 4 shared tags B -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System 100+ installs · 4.2★ · 3 shared tags A -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags -
SupportZiip — installs · 3.6★ · 3 shared tags
Embed this report card
Drop a live Pulse card for NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/nirohelp" width="480" height="300" style="border:0" loading="lazy" title="NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more — Plugin Pulse"></iframe> NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more: 10+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/nirohelp
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