Rhino Support for WordPress
by Rhino Support · Chat & Support
Easily connect a WordPress site to your help desk, powered by RhinoSupport.com. Instantly embed support ticket forms with a simple shortcode.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 45/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈15 estimated
Momentum
-50%
downloads vs prior 30d
Biggest opportunity: “customer support”, “help desk” and “help desk software” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
45 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.2%
of downloads still active
At least 10 of 5.3K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 12+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 3.7.41, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 4489 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 3.7.41; the current branch is 6.8
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 4489 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
33
Momentum
Mixed: one swing, the rest drifting
0.0
Velocity
places per keyword, 8d
0%
Breadth
of keywords climbing, 8d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| rhino support your tag | #2 | #2 | 0 |
| customer support your tag | Not in the top 24 | ||
| help desk your tag | Not in the top 24 | ||
| help desk software your tag | Not in the top 24 | ||
| support desk your tag | Not in the top 24 | ||
3 searches this plugin appeared in over the last 90 days, 1 listed. 2 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer support”, “help desk” and “help desk software” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 135 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Crossed into this band 3.6 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 23 Oct 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ KristenHarris12.4y ago
Shortcodes make it easy to build help desk features into your site’s pages. Just started using it today, but seems to work well.
Read on wp.org ↗ - ★★★★★ Anonymous13.3y ago
This plugin makes it super easy to connect your Rhino Support account within your WordPress site. I particularly like the fact that you can have different departments appear for logged in users vs. logged out users.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.3.2
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 30 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Easily connect a WordPress site to your help desk, powered by RhinoSupport.com. Instantly embed support tic..."
- ! Has a FAQ Only 2 questions in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 2 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Twitter.
- ! Headings and lists 0 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,987 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "customer support", "support desk" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2023-03-31 20+ → 10+ down after 178 days in tier
- 2022-10-04 50+ → 20+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Live Chat with Messenger Customer Chat 3K+ installs · 4.5★ · 2 shared tags C -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 2 shared tags A -
Zendesk Support for WordPress 1K+ installs · 3.2★ · 2 shared tags D -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 2 shared tags A -
Re:amaze Helpdesk & Live Chat 300+ installs · 4.1★ · 2 shared tags C -
Gleap for WordPress & WooCommerce 300+ installs · 4.3★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Rhino Support for WordPress into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/rhino-support" width="480" height="300" style="border:0" loading="lazy" title="Rhino Support for WordPress — Plugin Pulse"></iframe> Rhino Support for WordPress: 10+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/rhino-support
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