ThickGrass
by Innovalink · Chat & Support
A self-hosted helpdesk for WordPress: tickets, SLAs, a knowledge base, canned responses, custom intake forms, and email-based approvals.
80 health vs 62 average across 487 Chat & Support plugins
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Biggest win: Rating quality
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Daily downloads
Since 2026-07-10 · 7 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
57
now · peak 57
Directory rank
wp.org popularity rank over time · lower is better
Estimated active installs
wp.org reports only “—”. The real number sits in this band.
Modeled within the band wp.org reports; tightens as we track daily.
Install history · since 2026-07-12 · 6 observations
Details
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach — closest match first
-
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags B -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 2K+ installs · 4.2★ · 2 shared tags A -
Zendesk Support for WordPress 2K+ installs · 3.2★ · 2 shared tags D -
Freshdesk (official) 800+ installs · 3.3★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for ThickGrass into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/thickgrass" width="480" height="300" style="border:0" loading="lazy" title="ThickGrass — Plugin Pulse"></iframe> ThickGrass: — active installs, 0.0★ (0 reviews). Plugin Pulse (WP Mayor), as of 2026-07-17. https://plugins.wpmayor.com/plugin/thickgrass