Zupportly – WordPress Helpdesk & Customer Support Ticket System
by Anowar Hossain Rana · Chat & Support
Also makes 9 other plugins · 560+ installs across the portfolio →
Complete WordPress Helpdesk & Customer Support Ticket System
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 76/100
Few reviews
Active installs
—
not reported yet
Momentum
+13%
low volume, under 1,000 downloads a month
Biggest opportunity: “customer support”, “helpdesk” and “support” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
76 health vs 64 average across 1,179 Chat & Support plugins
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 231 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11; the current branch is 7.1
5.0★ over 1 review, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| ticket your tag | Not in the top 24 | ||
| ticketing system your tag | Not in the top 24 | ||
0 searches this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer support”, “helpdesk” and “support” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 8 Mar 2026 · 240 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 284 · peaks are release surges
Directory rank
Ranked about #50,200 to #69,500, alongside the other plugins with fewer than 10 installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
3
releases in the last 12 months
8mo ago
latest release · v1.2 · 17 Mar 2026
3
tagged releases on record
Recent releases
Estimated active installs
wp.org publishes an install count once a plugin has enough of them. This one has none yet.
wp.org reports no install count for this plugin yet.
Install history since 9 Mar 2026
Recent reviews
All reviews on wp.org ↗- ★★★★★ WP DECOR8mo ago
Perfect self-hosted alternative to paid helpdesks. Zupportly gives me everything I need – ticket management, agent assignments, customer portal, and even a chat bubble. The threaded conversations with image attachments work flawlessly. Setup took 5 minutes. This should be in every WordPress site that needs support.
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 30 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 12 questions in the FAQ.
- ✓ FAQ asks real questions 12 of 12 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce.
- ✓ Headings and lists 14 headings and 1 list.
- ✓ Enough to quote 8,894 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "ticketing system" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 4 shared tags A -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 4 shared tags -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
Zendesk Support for WordPress 1K+ installs · 3.2★ · 3 shared tags D -
WP Advanced Ticket System, Elite Support Helpdesk 100+ installs · 4.0★ · 3 shared tags B -
Paldesk – Live Chat & Helpdesk 30+ installs · 4.0★ · 3 shared tags D
Embed this report card
Drop a live Pulse card for Zupportly – WordPress Helpdesk & Customer Support Ticket System into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/zupportly" width="480" height="300" style="border:0" loading="lazy" title="Zupportly – WordPress Helpdesk & Customer Support Ticket System — Plugin Pulse"></iframe> Zupportly – WordPress Helpdesk & Customer Support Ticket System: no active install count reported, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/zupportly
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