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wp.org search vs our merit ranking: “private ticket”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “private ticket”, we agree with wp.org on the top plugin, and our order differs from theirs on 12 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Helpdesk Support Ticket System for WooCommerce shows at wp.org #12 but places #24 on merit, a gap of 12 places. Its 200+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Anti-Spam, Spam FireWall by CleanTalk places #6 on merit, 4.8★ from 3223 reviews, but shows at wp.org #11. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Events Manager – Calendar, Bookings, Tickets, Appointments and more! 60K+ · 4.2★ (551) wp.org #1 2 Event Booking Manager for WooCommerce – Sell Tickets, Event Registration, RSVP & Event Calendar 7K+ · 4.5★ (167) wp.org #3 1 too low 3 Ticket Tailor — Event Ticketing & Registration 4K+ · 4.3★ (46) wp.org #2 1 too high 4 SupportCandy – Helpdesk, Support Ticket System & AI Chatbot 10K+ · 4.9★ (289) wp.org #7 3 too low 5 My Private Site – Make Your Whole Site Private, Force Login & Block Registration Spam 10K+ · 4.5★ (82) wp.org #5 6 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3223) wp.org #11 5 too low 7 Rank Math SEO – AI SEO Tools to Dominate SEO Rankings 4M+ · 4.8★ (7521) wp.org #10 3 too low 8 Event Tickets with Ticket Scanner 1K+ · 4.8★ (24) wp.org #4 4 too high 9 EventPrime – Events Calendar, Bookings, Tickets & AI 7K+ · 4.4★ (85) wp.org #6 3 too high 10 Members – Membership & User Role Editor Plugin 300K+ · 4.9★ (1281) wp.org #14 4 too low 11 LiteSpeed Cache 7M+ · 4.8★ (2778) wp.org #13 2 too low 12 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #16 4 too low 13 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #9 4 too high 14 My Calendar – Accessible Event Manager 20K+ · 4.7★ (159) wp.org #15 1 too low 15 All-In-One Security (AIOS) – Security and Firewall 1M+ · 4.7★ (1720) wp.org #20 ↑4 5 too low 16 Customer Support Ticket System & Helpdesk 400+ · 4.3★ (27) wp.org #8 8 too high 17 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #18 1 too low 18 Event Genius – Event Calendar, Event Registration, and Attendee Management 600+ · 4.8★ (17) wp.org #21 ↓1 3 too low 19 EventON – Events Calendar 6K+ · 4.1★ (44) wp.org #24 ↓2 5 too low 20 CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce 400+ · 5.0★ (7) wp.org #19 1 too high 21 AyeCode Connect 10K+ · 5.0★ (4) wp.org #23 ↓2 2 too low 22 ZenCommunity – Community, Forum, Social Network, Chat & Support Tickets 30+ · 5.0★ (3) wp.org #17 5 too high 23 Eventward 400+ · 5.0★ (3) wp.org #22 ↑1 1 too high 24 Helpdesk Support Ticket System for WooCommerce 200+ · 5.0★ (1) wp.org #12 12 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.