CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout
by CRM Perks · Chat & Support
Also makes 31 other plugins · 91.1K+ installs across the portfolio →
Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. Users can create new support tickets and reply to old tickets.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 75/100
Few reviews
Active installs
40+
≈47 estimated
Momentum
+55%
downloads vs prior 30d
Biggest opportunity: One page off on “zendesk”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
75 health vs 64 average across 1,177 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 40 of 6.7K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 321 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11, the current branch or newer
4.4★ over 7 reviews, smoothed to 4.14★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
30
Momentum
Losing ground
-0.7
Velocity
places per keyword, 24d
0%
Breadth
of keywords climbing, 24d
-0.4
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| helpscout your tag | #3 | #9 | down 1 |
| freshdesk your tag | #5 | #10 | 0 |
| zendesk your tag | #12 | #19 | down 1 |
| zendesk integration | #13 | #21 | 0 |
| zendesk support | #13 | #18 | down 1 |
| zendesk plugin | #18 | #22 | 0 |
| helpdesk your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
12 searches this plugin appeared in over the last 90 days, 6 listed. 6 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- One page off on “zendesk”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
- “helpdesk” and “support” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 1 Nov 2024 · 730 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 155 · peaks are release surges
Directory rank
Ranked about #21,400 to #22,800, alongside the other plugins at 40+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “40+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 15 Sep 2026
Security history
via Wordfence IntelligenceAll 3 disclosed vulnerabilities are patched in the current version (1.1.8). Sites still on an older version should update.
- 2025-04-16 CVE-2025-39558 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.7 Patched in 1.1.8
- Patched Medium · 6.4 CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout <= 1.1.6 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2024-12-16 CVE-2024-12443 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.6 Patched in 1.1.7
- Patched Medium · 6.1 CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout <= 1.1.5 - Reflected Cross-Site Scripting ↗2024-11-23 CVE-2025-24558 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.5 Patched in 1.1.6
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Languages
via translate.wordpress.orgTranslated into 1 language, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. Users can create new suppor..."
- ✓ Has a FAQ 7 questions in the FAQ.
- ! FAQ asks real questions 6 of 7 FAQ entries are headings, not questions ("Zendesk Support for WordPress").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce.
- ✓ Headings and lists 2 headings and 3 lists.
- ! Enough to quote 939 characters of description; under 1,000 there is little to quote.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Zendesk Support for WordPress 1K+ installs · 3.2★ · 3 shared tags D -
Viable Support for Zendesk 10+ installs · 4.0★ · 3 shared tags B -
HB FreshDesk 10+ installs · 3.6★ · 3 shared tags -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
Freshdesk (official) 800+ installs · 3.3★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/support-x" width="480" height="300" style="border:0" loading="lazy" title="CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout — Plugin Pulse"></iframe> CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout: 40+ active installs, 4.4★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/support-x
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