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wp.org search vs our merit ranking: “zendesk plugin”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “zendesk plugin”, we and wp.org disagree on the top plugin, and our order differs from theirs on 9 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Viable Support for Zendesk shows at wp.org #6 but places #24 on merit, a gap of 18 places. Its 10+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

WS Form LITE – Drag & Drop Contact Form Builder places #11 on merit, 5.0★ from 322 reviews, but shows at wp.org #24. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More 5M+ · 4.8★ (14387) wp.org #3 2 too low 2 WP Zendesk for Contact Form 7, WPForms, Elementor, Formidable and Ninja Forms 400+ · 5.0★ (13) wp.org #1 1 too high 3 Mailchimp for WooCommerce 200K+ · 4.0★ (726) wp.org #5 2 too low 4 WP Gravity Forms Zendesk 100+ · 5.0★ (7) wp.org #2 2 too high 5 LiveChat – Live Chat Plugin for WP Websites 10K+ · 4.6★ (98) wp.org #8 3 too low 6 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1244) wp.org #14 8 too low 7 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #7 8 Order Tracking – WordPress Status Tracking Plugin 3K+ · 4.6★ (73) wp.org #9 1 too low 9 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #10 1 too low 10 Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ · 4.8★ (116) wp.org #15 5 too low 11 WS Form LITE – Drag & Drop Contact Form Builder 10K+ · 5.0★ (322) wp.org #24 13 too low 12 Advanced Form Integration — Connect Forms to 300+ Apps 9K+ · 4.8★ (91) wp.org #17 5 too low 13 Tracking Code Manager 90K+ · 4.1★ (58) wp.org #13 14 Live Chat Plugin for WooCommerce – LiveChat 900+ · 4.5★ (22) wp.org #12 2 too high 15 SAML IDP (Identity Provider) – Login with Website Users 600+ · 4.8★ (62) wp.org #20 ↓1 5 too low 16 Landingi Landing Pages 2K+ · 5.0★ (20) wp.org #16 17 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ · 5.0★ (23) wp.org #23 ↓1 6 too low 18 Reviews Widgets for Google & 45+ platforms by Repuso 1K+ · 4.8★ (25) wp.org #22 4 too low 19 Order Sync with Zendesk for WooCommerce 30+ · 5.0★ (2) wp.org #4 15 too high 20 Widget for Zendesk Chat via API 100+ · 5.0★ (6) wp.org #11 9 too high 21 Zoho Flow – No-Code Workflow Automation 5K+ · 5.0★ (13) wp.org #19 ↑5 2 too high 22 CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout 40+ · 4.4★ (7) wp.org #18 4 too high 23 WP-CRM System – Manage Clients and Projects 700+ · 3.9★ (15) wp.org #21 ↑1 2 too high 24 Viable Support for Zendesk 10+ · 5.0★ (1) wp.org #6 18 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.