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wp.org search vs our merit ranking: “embed chat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “embed chat”, we agree with wp.org on the top plugin, and our order differs from theirs on 9 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

miniOrange Embed Outlook Teams Calendar Events shows at wp.org #12 but places #24 on merit, a gap of 12 places. Its 300+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More places #9 on merit, 4.8★ from 14388 reviews, but shows at wp.org #18. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Better Messages – Chat Rooms, Group Chat, Private Messages & AI Chat Bots 10K+ · 4.8★ (142) wp.org #1 2 Embed Plus for YouTube Gallery, Livestream and Lazy Loading with Facades 100K+ · 4.6★ (572) wp.org #2 3 WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets 30K+ · 4.8★ (71) wp.org #3 4 Tawk.To Live Chat 100K+ · 4.6★ (142) wp.org #4 5 OneClick Chat to Order 30K+ · 4.8★ (84) wp.org #5 6 EmbedPress 100K+ · 4.8★ (307) wp.org #8 ↓1 2 too low 7 Maps Plugin using Google Maps for WordPress – WP Google Map 10K+ · 4.8★ (172) wp.org #9 2 too low 8 miniOrange Embed Files for SharePoint/OneDrive 700+ · 5.0★ (41) wp.org #6 2 too high 9 WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More 5M+ · 4.8★ (14388) wp.org #18 ↓3 9 too low 10 All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements 40K+ · 4.9★ (542) wp.org #17 ↑1 7 too low 11 AI Engine – MCP Server & AI Chatbot for WordPress, with Claude, ChatGPT & Gemini 90K+ · 4.9★ (874) wp.org #19 8 too low 12 WPZOOM Connect: Social Icons Widget & Block, Share Buttons & Click to Chat 90K+ · 4.9★ (144) wp.org #14 2 too low 13 HubSpot All-In-One Marketing – Forms, Popups, Live Chat 200K+ · 4.3★ (207) wp.org #15 ↑1 2 too low 14 Form to Chat App ⚡️ 2K+ · 4.7★ (10) wp.org #11 ↑1 3 too high 15 Group chat for WordPress – Minnit Chat 500+ · 4.1★ (8) wp.org #7 ↑1 8 too high 16 MxChat – AI Chatbot & Content Generation for WordPress 2K+ · 5.0★ (31) wp.org #23 ↓1 7 too low 17 Contact Form to Chat Apps | Click to Chat to Order – FormyChat 3K+ · 5.0★ (6) wp.org #10 7 too high 18 RumbleTalk Group Chat for Communities & Live Events 600+ · 3.4★ (21) wp.org #13 5 too high 19 Live Chat Plugin for WooCommerce – LiveChat 900+ · 4.5★ (22) wp.org #24 5 too low 20 Chatroll Live Chat 200+ · 4.0★ (5) wp.org #16 ↑1 4 too high 21 Twice Commerce – Easy Rental Booking System 300+ · 5.0★ (2) wp.org #20 1 too high 22 AI Chatbot, Live Chat & Lead Generation for WordPress 200+ · 5.0★ (2) wp.org #21 1 too high 23 AI Chatbot & Live Chat – WebChatAgent 300+ · 5.0★ (2) wp.org #22 ↑1 1 too high 24 miniOrange Embed Outlook Teams Calendar Events 300+ · 5.0★ (1) wp.org #12 ↓1 12 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.