wp.org search vs our merit ranking: “wordpress support”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “wordpress support”, we agree with wp.org on the top plugin, and our order differs from theirs on 7 of the top 20. 4 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin shows at wp.org #12 but places #23 on merit, a gap of 11 places. Its 3K+ installs carry it up the search order; its 5.0★ average from 8 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More places #9 on merit, 4.8★ from 14387 reviews, but shows at wp.org #14. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin signals wp.org

Yoast SEO – Advanced SEO with real-time guidance and built-in AI 10M+ · 4.8★ (27821) wp.org #1 2

Translate WordPress with GTranslate 900K+ · 4.9★ (4962) wp.org #3 1 too low 3

SVG Support 1M+ · 4.8★ (356) wp.org #2 1 too high 4

TablePress – Tables in WordPress made easy 600K+ · 5.0★ (4625) wp.org #6 ↓1 2 too low 5

Forminator Forms – Contact Form, Payment Form & Custom Form Builder 600K+ · 4.8★ (2143) wp.org #7 2 too low 6

MonsterInsights – Google Analytics Dashboard for WordPress (Website Stats Made Easy) 2M+ · 4.5★ (3157) throws errorsnot PHP-current wp.org #4 2 too high 7

Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #5 ↑1 2 too high 8

Hustle – Email Marketing, Lead Generation, Optins, Popups 80K+ · 4.4★ (859) wp.org #9 ↓1 1 too low 9

WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More 5M+ · 4.8★ (14387) wp.org #14 ↑1 5 too low 10

BackWPup – WordPress Backup & Restore Plugin 400K+ · 4.0★ (1323) not PHP-current wp.org #8 ↑1 2 too high 11

WP Fastest Cache – WordPress Cache Plugin 1M+ · 4.9★ (4228) wp.org #16 5 too low 12 S SSH SFTP Updater Support 10K+ · 4.8★ (99) wp.org #13 ↑1 1 too low 13

Burst Statistics – Simple WordPress Analytics (Google Analytics Alternative) 200K+ · 4.9★ (186) wp.org #15 ↑9 2 too low 14

WP 2FA – Two-factor authentication for WordPress 100K+ · 4.7★ (184) wp.org #17 ↑3 3 too low 15

Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) not PHP-current wp.org #10 5 too high 16

MC4WP: Mailchimp for WordPress 1M+ · 4.8★ (1497) wp.org #22 6 too low 17

Filter Everything — WordPress & WooCommerce Filters 50K+ · 4.6★ (154) wp.org #19 2 too low 18

Independent Analytics – WordPress Analytics Plugin 100K+ · 4.8★ (167) wp.org #23 4 too low 20

WordPress Importer 2M+ · 3.1★ (327) wp.org #11 9 too high 21

GTM4WP – A Google Tag Manager (GTM) plugin for WordPress 700K+ · 4.5★ (155) wp.org #20 ↓2 1 too high 22

FancyBox for WordPress 30K+ · 4.6★ (92) wp.org #24 2 too low 23

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ · 5.0★ (8) not PHP-current thin reviews wp.org #12 11 too high 24

HEIC Support 4K+ · 5.0★ (3) thin reviews wp.org #18 ↓1 6 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.