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wp.org search vs our merit ranking: “live users”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “live users”, we agree with wp.org on the top plugin, and our order differs from theirs on 8 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Users Registration Date – Sortable Users Column shows at wp.org #5 but places #17 on merit, a gap of 12 places. Its 3K+ installs carry it up the search order; its 5.0★ average from 6 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #1 2 Tidio – Live Chat & AI Chatbots 70K+ · 4.8★ (395) wp.org #2 3 Wordfence Security – Firewall, Malware Scan, and Login Security 5M+ · 4.7★ (5040) wp.org #3 4 3CX Free Live Chat, Calls & Messaging 100K+ · 4.6★ (820) wp.org #6 2 too low 5 SearchWP Live Ajax Search 40K+ · 4.7★ (36) wp.org #4 1 too high 6 Smartsupp – live chat, AI shopping assistant and chatbots 20K+ · 4.7★ (131) wp.org #8 2 too low 7 Online Active Users 2K+ · 4.7★ (51) wp.org #7 8 Tawk.To Live Chat 100K+ · 4.6★ (142) wp.org #10 2 too low 9 Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ · 4.8★ (116) wp.org #11 2 too low 10 Live Composer – Free WordPress Website Builder 10K+ · 4.4★ (212) wp.org #13 3 too low 11 Site Kit by Google – Analytics, Search Console, AdSense, Speed 5M+ · 4.2★ (1013) wp.org #12 1 too low 12 User Frontend – Membership, User Registration, User Profile, User Directory & Content Restriction with Frontend Post Submission 20K+ · 4.1★ (537) wp.org #15 3 too low 13 User Registration & Membership – Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder 50K+ · 4.8★ (832) wp.org #20 7 too low 14 LiveChat – Live Chat Plugin for WP Websites 10K+ · 4.6★ (98) wp.org #14 15 PiWeb Live sales notification for WooCommerce 40K+ · 4.1★ (29) wp.org #9 6 too high 16 Ajax Search Lite – Live Search & Filter 70K+ · 4.8★ (266) wp.org #22 6 too low 17 Users Registration Date – Sortable Users Column 3K+ · 5.0★ (6) wp.org #5 12 too high 18 Login as User: See the Site as Any User 30K+ · 4.8★ (41) wp.org #16 2 too high 19 Live Summary for Gravity Forms 1K+ · 5.0★ (18) wp.org #24 5 too low 20 HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ · 5.0★ (6) wp.org #23 3 too low 21 ProScores – Live Scores 800+ · 5.0★ (4) wp.org #18 3 too high 22 FrontEdit – Live Frontend Block Editor 2K+ · 5.0★ (2) wp.org #21 1 too high 23 Live Copy Paste for Elementor – Cross Domain Copy Paste & Page Duplicator 6K+ · 4.3★ (3) wp.org #19 4 too high 24 Import Users & Customers with Meta | WP Ultimate CSV Importer Add-on 5K+ · 3.0★ (2) wp.org #17 7 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.