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wp.org search vs our merit ranking: “sales agent”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “sales agent”, we agree with wp.org on the top plugin, and our order differs from theirs on 18 of the top 20. 1 plugin is pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

AI Agent by SiteGround shows at wp.org #4 but places #20 on merit, a gap of 16 places. Its 1M+ installs carry it up the search order; its 1.7★ average from 98 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

W3 Total Cache places #11 on merit, 4.4★ from 5420 reviews, but shows at wp.org #22. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Easy MCP AI – Connect Claude to WordPress: MCP Server for ChatGPT & AI Agents 30K+ · 4.9★ (16) wp.org #1 2 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #6 ↑2 4 too low 3 All in One SEO – AI SEO Plugin to Boost SEO Rankings & Traffic (Schema, Local SEO, Sitemap & SEO Insights) 2M+ · 4.7★ (5231) wp.org #9 ↓3 6 too low 4 All-In-One Security (AIOS) – Security and Firewall 1M+ · 4.7★ (1720) wp.org #8 ↑4 4 too low 5 Premium Addons for Elementor – AI-Ready Elementor Addons, Widgets & Templates 600K+ · 4.9★ (1680) wp.org #10 5 too low 6 CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce 400+ · 5.0★ (7) wp.org #2 ↑1 4 too high 7 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1244) wp.org #11 ↓4 4 too low 8 Poptin – Email Marketing Automation, Newsletter & Exit Pop Ups, Email Popups 20K+ · 4.9★ (701) wp.org #15 ↓1 7 too low 9 Secure MCP Server for Claude, ChatGPT, Gemini and other AI Agents 8K+ · 5.0★ (10) wp.org #5 4 too high 10 Click to Chat – HoliThemes 600K+ · 4.8★ (131) wp.org #14 ↑2 4 too low 11 W3 Total Cache 900K+ · 4.4★ (5420) wp.org #22 11 too low 12 Easy Digital Downloads – eCommerce Payments and Subscriptions made easy 40K+ · 4.7★ (592) wp.org #23 ↓1 11 too low 13 Joinchat – Enhanced “click to chat” 700K+ · 4.7★ (189) wp.org #21 ↓6 8 too low 14 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ · 5.0★ (23) wp.org #20 6 too low 15 Variation Swatches for WooCommerce 50K+ · 3.7★ (59) wp.org #18 3 too low 16 WSP MCP – Free MCP Plugin for WordPress: Connect Claude, ChatGPT & AI Agents 3K+ · 5.0★ (7) wp.org #13 3 too high 17 Bit CRM: Sales CRM Manage Lead, Contact, Deal, Invoice, Client Portal & Collect Payment 300+ · 5.0★ (4) wp.org #12 ↓1 5 too high 18 AI Sales Agent & Chatbot for WooCommerce – WPCreatix 100+ · 5.0★ (1) wp.org #3 ↓1 15 too high 19 Geeky Bot – AI Chatbot & Sales Assistant for WooCommerce 6K+ · 5.0★ (4) wp.org #17 2 too high 20 AI Agent by SiteGround 1M+ · 1.7★ (98) wp.org #4 16 too high 21 TaxJar – Sales Tax Automation for WooCommerce 5K+ · 2.6★ (28) wp.org #24 3 too low 22 N Ni WooCommerce Sales Report By User Role 90+ · 5.0★ (1) wp.org #7 ↑2 15 too high 23 CartPilot – Smart AI Sales Agent 10+ · 5.0★ (2) wp.org #19 ↑2 4 too high 24 Neexa | Sales and Enrollment AI Agent for B2C Businesses and Schools 50+ · 5.0★ (1) wp.org #16 ↑3 8 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.