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wp.org search vs our merit ranking: “show your support”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “show your support”, we agree with wp.org on the top plugin, and our order differs from theirs on 15 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Show IDs by Echo shows at wp.org #12 but places #24 on merit, a gap of 12 places. Its 2K+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Smush – Image Optimization, Compression, Lazy Load, WebP & CDN places #7 on merit, 4.8★ from 6053 reviews, but shows at wp.org #17. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 SVG Support 1M+ · 4.8★ (356) wp.org #1 2 Forminator Forms – Contact Form, Payment Form & Custom Form Builder 600K+ · 4.8★ (2146) wp.org #3 ↓1 1 too low 3 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #2 ↑1 1 too high 4 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #13 ↑1 9 too low 5 Show Pages IDs 10K+ · 5.0★ (103) wp.org #9 4 too low 6 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #6 7 Smush – Image Optimization, Compression, Lazy Load, WebP & CDN 1M+ · 4.8★ (6053) wp.org #17 ↓1 10 too low 8 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ · 5.0★ (8) wp.org #4 4 too high 9 Show Support Ribbon 300+ · 5.0★ (11) wp.org #5 4 too high 10 Product Feed Manager for WooCommerce – CTX Feed – Support 220+ Shopping, AI & Social Channels 90K+ · 4.6★ (838) wp.org #20 ↓8 10 too low 11 Complianz GDPR/CCPA Cookie Consent Banner 1M+ · 4.7★ (1668) wp.org #18 7 too low 12 PixelYourSite – Your smart PIXEL (TAG) & API Manager 400K+ · 4.3★ (281) wp.org #14 ↑5 2 too low 13 LiteSpeed Cache 7M+ · 4.8★ (2778) wp.org #24 11 too low 14 Weaver Show Posts 5K+ · 5.0★ (7) wp.org #8 6 too high 15 JS Help Desk – AI-Powered Support & Ticketing System 7K+ · 3.7★ (74) wp.org #19 ↓2 4 too low 16 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ · 4.5★ (10) wp.org #11 5 too high 17 HEIC Support 4K+ · 5.0★ (3) wp.org #7 10 too high 18 Weaver Xtreme Theme Support 8K+ · 5.0★ (4) wp.org #10 8 too high 19 Show IP Address 900+ · 5.0★ (5) wp.org #16 3 too high 20 Weaver Show Sliders 900+ · 4.5★ (6) wp.org #15 5 too high 21 Show Pages URL List 1K+ · 4.4★ (8) wp.org #23 ↓2 2 too low 22 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #21 ↓3 1 too high 23 WPChat – Live Chat & Messaging Widget for Customer Support 7K+ · 4.5★ (2) wp.org #22 ↓2 1 too high 24 Show IDs by Echo 2K+ · 5.0★ (1) wp.org #12 ↑1 12 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.