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wp.org search vs our merit ranking: “customer badges”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “customer badges”, we agree with wp.org on the top plugin, and our order differs from theirs on 12 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

WPChat – Live Chat & Messaging Widget for Customer Support shows at wp.org #7 but places #20 on merit, a gap of 13 places. Its 7K+ installs carry it up the search order; its 4.5★ average from 2 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Booking for Appointments and Events Calendar – Amelia places #12 on merit, 4.6★ from 793 reviews, but shows at wp.org #24. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Customer Reviews for WooCommerce 80K+ · 4.8★ (1539) wp.org #1 2 Widgets for Google Reviews 1M+ · 4.9★ (2667) wp.org #4 2 too low 3 Product Badge, Label, Countdown Timer for WooCommerce – Sale Booster 5K+ · 4.8★ (30) wp.org #2 1 too high 4 WP Customer Area 10K+ · 4.0★ (89) wp.org #3 1 too high 5 Product Labels For Woocommerce (Sale Badges) 10K+ · 4.6★ (54) wp.org #5 6 GamiPress – Gamification plugin to reward points, badges & ranks in WordPress, now with AI 10K+ · 4.9★ (493) wp.org #11 5 too low 7 Points Management System For Gamification, Ranks, Badges, and Loyalty Rewards Program – myCred 10K+ · 4.6★ (472) wp.org #10 3 too low 8 Advanced Woo Labels – Product Labels & Badges for WooCommerce 10K+ · 5.0★ (64) wp.org #9 1 too low 9 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3223) wp.org #19 10 too low 10 Points and Rewards for WooCommerce – Create Loyalty Programs, Reward Customer Purchases, Referral Points, User Badges, and Gamification 6K+ · 4.5★ (180) wp.org #12 2 too low 11 Site Kit by Google – Analytics, Search Console, AdSense, Speed 5M+ · 4.2★ (1013) wp.org #16 5 too low 12 Booking for Appointments and Events Calendar – Amelia 90K+ · 4.6★ (793) wp.org #24 12 too low 13 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #15 2 too low 14 BrikPanel: WooCommerce Dashboard & Analytics, Abandoned Cart Recovery, Order Export, Inventory Management & Bulk Editor 1K+ · 5.0★ (55) wp.org #18 4 too low 15 Product Badges For WooCommerce 700+ · 5.0★ (6) wp.org #6 9 too high 16 Better Badge – Custom Product Badges for WooCommerce 600+ · 5.0★ (9) wp.org #8 8 too high 17 Click to Chat – HoliThemes 600K+ · 4.8★ (131) wp.org #23 6 too low 18 Reviews Feed – Add Testimonials and Customer Reviews From Google Reviews, Yelp, TripAdvisor, and More 100K+ · 4.3★ (36) wp.org #22 4 too low 19 WPC Badge Management for WooCommerce 2K+ · 4.5★ (8) wp.org #13 6 too high 20 WPChat – Live Chat & Messaging Widget for Customer Support 7K+ · 4.5★ (2) wp.org #7 13 too high 21 YayReviews – Advanced Customer Reviews for WooCommerce 100+ · 5.0★ (4) wp.org #17 4 too high 22 Customer Coupons for WooCommerce 100+ · 3.6★ (8) wp.org #21 1 too high 23 Revi.io – Customer and Product Reviews 200+ · 5.0★ (3) wp.org #20 3 too high 24 Trustami Badge for Customer Reviews and Google Stars 100+ · 5.0★ (1) wp.org #14 10 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.