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wp.org search vs our merit ranking: “customer list”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “customer list”, we agree with wp.org on the top plugin, and our order differs from theirs on 10 of the top 20. 4 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

WPChat – Live Chat & Messaging Widget for Customer Support shows at wp.org #12 but places #23 on merit, a gap of 11 places. Its 6K+ installs carry it up the search order; its 4.5★ average from 2 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Product Table & List Builder for WooCommerce places #12 on merit, 4.9★ from 254 reviews, but shows at wp.org #19. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 Customer Reviews for WooCommerce 80K+ · 4.8★ (1539) wp.org #1 2 Product Customer List for WooCommerce 9K+ · 4.9★ (75) wp.org #2 3 Import and export users and customers 70K+ · 4.7★ (259) wp.org #4 1 too low 4 W WP Customer Reviews 20K+ · 4.3★ (528) wp.org #6 2 too low 5 PiWeb Export Customers Users & Guest customer to CSV for WooCommerce 1K+ · 4.7★ (30) wp.org #3 2 too high 6 WP Customer Area 10K+ · 4.0★ (89) wp.org #5 1 too high 7 Elementor Website Builder – more than just a page builder 10M+ · 4.5★ (7322) wp.org #10 ↑4 3 too low 8 Wishlist for WooCommerce: Multiple Wishlists per Customer 2K+ · 4.9★ (53) wp.org #8 ↓1 9 Export and Import Users and Customers 50K+ · 4.8★ (442) wp.org #9 ↑2 10 Wordfence Security – Firewall, Malware Scan, and Login Security 5M+ · 4.7★ (5039) wp.org #13 3 too low 11 Stylish Price List – Price Table Builder & QR Code Restaurant Menu 3K+ · 4.7★ (117) wp.org #11 ↓2 12 Product Table & List Builder for WooCommerce 10K+ · 4.9★ (254) wp.org #19 ↑2 7 too low 13 Essential Addons for Elementor – Popular Elementor Templates & Widgets 1M+ · 4.9★ (4132) wp.org #17 ↑1 4 too low 14 Add Customer for WooCommerce 1K+ · 5.0★ (12) wp.org #7 ↑1 7 too high 15 Widgets for Google Reviews 1M+ · 4.9★ (2667) wp.org #23 8 too low 16 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ · 4.9★ (289) wp.org #24 8 too low 17 MailPoet – Newsletters, Email Marketing, and Automation 500K+ · 4.4★ (1435) wp.org #21 ↓4 4 too low 18 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #22 4 too low 19 BrikPanel: WooCommerce Dashboard & Analytics, Abandoned Cart Recovery, Order Export, Inventory Management & Bulk Editor 1K+ · 5.0★ (55) wp.org #20 ↑4 1 too low 20 WooCommerce Stripe Payment Gateway 700K+ · 3.1★ (237) wp.org #14 ↓4 6 too high 21 Customer Email Verification for WooCommerce – OTP Verification, Block Fake Signups 2K+ · 4.2★ (20) wp.org #16 ↓1 5 too high 22 Users Registration Date – Sortable Users Column 3K+ · 5.0★ (6) wp.org #18 ↑4 4 too high 23 WPChat – Live Chat & Messaging Widget for Customer Support 6K+ · 4.5★ (2) wp.org #12 11 too high 24 WPC Shop as a Customer for WooCommerce 400+ · 5.0★ (2) wp.org #15 ↑4 9 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.