Plugin Pulse Beta
← Rankings

wp.org search vs our merit ranking: “multiple support”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “multiple support”, we agree with wp.org on the top plugin, and our order differs from theirs on 13 of the top 20. 7 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin shows at wp.org #4 but places #11 on merit, a gap of 7 places. Its 3K+ installs carry it up the search order; its 5.0★ average from 8 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons places #6 on merit, 5.0★ from 775 reviews, but shows at wp.org #15. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #1 2 Drag and Drop Multiple File Upload for Contact Form 7 60K+ · 4.8★ (94) wp.org #2 ↑1 3 LiteSpeed Cache 7M+ · 4.8★ (2778) wp.org #8 ↑4 5 too low 4 S SSH SFTP Updater Support 10K+ · 4.8★ (99) wp.org #7 3 too low 5 M Multiple Roles 5K+ · 4.7★ (15) wp.org #3 ↑1 2 too high 6 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #15 9 too low 7 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #6 ↓1 1 too high 8 Site Kit by Google – Analytics, Search Console, AdSense, Speed 5M+ · 4.2★ (1012) wp.org #11 ↑2 3 too low 9 Widgets for Google Reviews 1M+ · 4.9★ (2667) wp.org #18 9 too low 10 WC Multiple Email Recipients 4K+ · 5.0★ (10) wp.org #5 ↑1 5 too high 11 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ · 5.0★ (8) wp.org #4 ↓2 7 too high 12 Co-Authors, Multiple Authors and Guest Authors in an Author Box with PublishPress Authors 20K+ · 4.9★ (114) wp.org #10 ↓1 2 too high 13 Product Feed Manager for WooCommerce – CTX Feed – Support 220+ Shopping, AI & Social Channels 90K+ · 4.6★ (838) wp.org #16 3 too low 14 WooCommerce 7M+ · 4.5★ (4833) wp.org #19 ↑2 5 too low 15 MainWP Child – Securely Connects to the MainWP Dashboard to Manage Multiple Sites 700K+ · 5.0★ (71) wp.org #12 ↓1 3 too high 16 Address Book & Multiple Shipping for WooCommerce 1K+ · 4.8★ (20) wp.org #9 ↓1 7 too high 17 Multiple Domain Mapping on Single Site 6K+ · 4.6★ (48) wp.org #14 3 too high 18 Drag and Drop Multiple File Upload for WooCommerce 5K+ · 4.9★ (20) wp.org #17 1 too high 19 JS Help Desk – AI-Powered Support & Ticketing System 7K+ · 3.7★ (74) wp.org #22 ↓4 3 too low 20 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ · 4.5★ (10) wp.org #13 ↓3 7 too high 21 Multiple Post Passwords 2K+ · 5.0★ (11) wp.org #21 ↓1 22 WP Create Multiple Posts & Pages 1K+ · 4.9★ (10) wp.org #20 ↓1 2 too high 23 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #24 ↓1 1 too low 24 WPChat – Live Chat & Messaging Widget for Customer Support 6K+ · 4.5★ (2) wp.org #23 ↓1 1 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.